Terms of Service

Welcome to www.xylonix.io, an e-commerce website that sells innovative and eco-friendly products. These Terms of Service govern your access to and use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our website and services.

Account Registration

To access some features of our website and services, you may need to register for an account. When you register for an account, you must provide accurate and complete information and keep your account information updated. You are responsible for maintaining the security and confidentiality of your account and password, and for any activities that occur under your account. You must notify us immediately of any unauthorized access or use of your account. We are not liable for any loss or damage that may result from your failure to comply with this requirement.

Orders and Payments

When you place an order on our website, you agree to pay the price of the products, plus any applicable taxes, shipping fees, and other charges. You can pay for your order using the payment methods we accept on our website. We reserve the right to cancel or reject any order for any reason, at our sole discretion. We will notify you of any cancellation or rejection of your order and refund any payment you have made for the order.

We try to ensure that the prices and availability of the products on our website are accurate and up to date. However, errors may occur and we do not guarantee the accuracy or completeness of the information on our website. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on our website at any time, without prior notice. We also reserve the right to limit or modify the quantities of products available for purchase on our website. If a product is listed at an incorrect price or with incorrect information, we have the right to refuse or cancel any orders placed for that product, whether or not the order has been confirmed or your payment has been processed. If your payment has been processed and your order is canceled, we will issue a refund to your original payment method.

Shipping and Delivery

We offer various shipping options and delivery times for your order. You can choose the shipping option and delivery time that best suits your needs at checkout. The shipping fees and delivery times may vary depending on the destination, weight, and size of your order. We will provide you with an estimated delivery date for your order based on the shipping option you choose. However, we do not guarantee that your order will be delivered by the estimated delivery date and we are not liable for any delays or damages caused by the shipping carrier or any other third party. You are responsible for providing a valid and complete shipping address and for ensuring that someone is available to receive your order at the delivery address. If your order is returned to us due to an incorrect or incomplete shipping address, or if you fail to pick up your order from the shipping carrier, you will be responsible for the return shipping fees and any other charges that may apply. We may also charge you a restocking fee or cancel your order, at our sole discretion.

Product Warranty

We warrant that the products you purchase from our website will be free from defects in materials and workmanship for a period of one year from the date of purchase, subject to the following conditions:

  • The warranty only applies to the original purchaser of the products and is not transferable.

  • The warranty does not cover any defects or damages caused by misuse, abuse, negligence, accident, modification, alteration, improper installation, maintenance, or repair, or any other causes beyond our reasonable control.

  • The warranty does not cover any normal wear and tear, cosmetic damage, or loss of functionality due to environmental factors or aging.

  • The warranty does not cover any products that have been tampered with, altered, or repaired by anyone other than us or our authorized service providers.

To claim the warranty, you must contact us at contact@xylonix.io and provide us with the following information:

  • Your name, address, phone number, and email address

  • A description of the defect or problem with the product

  • A proof of purchase, such as a receipt or order confirmation

  • A photo or video of the defect or problem, if possible

We will review your warranty claim and determine whether the product is eligible for warranty service. If your warranty claim is approved, we will provide you with instructions on how to return the product to us for repair or replacement. You are responsible for the shipping costs and risk of loss or damage of the product. We recommend that you use a trackable and insured shipping service to return the product. We are not responsible for any lost, stolen, or damaged products.

We will repair or replace the product, at our sole discretion, within a reasonable time. We will ship the repaired or replaced product to you at our expense. The repaired or replaced product will be covered by the remaining term of the original warranty. We may use new, refurbished, or equivalent parts or products to repair or replace the product.

We reserve the right to refuse or limit any warranty service at our sole discretion. We also reserve the right to charge you for any fees, charges, or taxes that may apply to the warranty service.

Intellectual Property Rights

We own and retain all rights, title, and interest in and to our website, services, products, trademarks, logos, trade names, domain names, and all other intellectual property rights related to them. Nothing in these Terms of Service grants you any license or right to use any of our intellectual property rights without our prior written consent. You may not copy, reproduce, distribute, display, modify, create derivative works from, or otherwise exploit any of our intellectual property rights without our prior written consent. You may not use any of our trademarks, logos, trade names, or domain names in connection with any product or service that is not ours, or in any manner that is likely to cause confusion, dilution, or damage to our reputation or goodwill. You may not remove, alter, or obscure any of our trademarks, logos, trade names, or domain names, or any notices of intellectual property rights or disclaimers that appear on our website, services, or products.

User Content

Our website and services may allow you to post, upload, submit, or otherwise make available any content, such as reviews, comments, feedback, suggestions, questions, or other information or materials (collectively, “User Content”). You are solely responsible for your User Content and the consequences of posting, uploading, submitting, or otherwise making available your User Content. You represent and warrant that:

  • You own or have the necessary rights, licenses, consents, and permissions to use and authorize us to use your User Content in accordance with these Terms of Service and our Privacy Policy.

  • Your User Content does not and will not infringe, violate, or misappropriate any third party’s intellectual property rights, privacy rights, publicity rights, or other rights, or result in the violation of any applicable law or regulation.

  • Your User Content does not and will not contain any unlawful, harmful, abusive, defamatory, libelous, slanderous, obscene, vulgar, pornographic, indecent, harassing, threatening, hateful, discriminatory, or otherwise objectionable material or content.

By posting, uploading, submitting, or otherwise making available your User Content, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, display, modify, create derivative works from, and otherwise exploit your User Content for any purpose and in any media, without any compensation, notice.

Applicable Laws and Jurisdiction

These Terms of Services are governed by the laws of Singapore. Any disputes will be resolved in the courts of Singapore.